How do I claim my Palawan Express Pera Padala cash out?

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How do I claim my Palawan Express Pera Padala cash out?

How to get your claiming details If you are claiming a cash out from Coins.ph through Palawan Express, your claiming details will be provided to you via email and via SMS as soon as your money is ready for pick-up.

What you'll need :
Once you receive the email orSMS with the claiming details, you can already go to a Palawan Express branch toat you bring the following first, which you will be asked to provide at the branch: 

✨Two (2) valid IDs that bear the exact same name as what was indicated by you/your sender in the cash out order.

Here's a list of IDs accepted by Palawan Express:
Passport
Driver's License
PRC ID
NBI Clearance
Police Clearance
Postal ID
Voter's ID
Tax Identification Number (TIN ID)
Barangay Certification
GSIS e-Card
SSS Card
Senior Citizen Card
OWWA ID
OFW ID
Seaman's book/ Seafarer's Identification and Record Book (SIRB)
Alien Certificate of Registration Immigrant / Certificate of Registration (ACR/ICR)
Government Office and GOCC ID
Certificate from the NCWDP (National Council for the Welfare of Disable Persons)
DSWD ID
IBP ID
UMID
School ID
Philhealth Insurance Card
PAG-IBIG Loyalty Card (PVC Type)
COMPANY IDs ISSUED BY PRIVATE ENTITIES OR INSTITUTIONS REGISTERED WITH OR SUPERVISED OR REGULATED EITHER BY THE BSP, SEC OR IC

✨Your cash out's tracking number (also called "Transaction code")

✨The name of the padala sender

✨The exact amount you expect to receive

Procedure for claiming:

When you arrive at the Palawan Express branch, let the attendant/teller know that you are there to receive money. You will be given a Receive Money form to fill up.

If it is your first time to claim money at Palawan Express, you will also be asked to provide personal information, including:
your complete address
your date of birth
your place of birth
your nationality
your occupation/nature of business

Present the accomplished forms with your valid IDs to the teller, and wait until your remittance is processed. It usually only takes between 3 to 5 minutes to process.

The cash will be given to you by the teller, along with a receipt.

If you have any questions or clarifications regarding your cash out, please get in email them at help@coins.ph and they'll be happy to assist you.

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